Account, billing, and support

Use your Profile page to manage billing, subscription, password, usage, and support options for your DocuWriter.ai account.

Using the Platform AI Agent for account help

The Platform AI Agent can explain account, billing, permission, and support steps. It can also draft a support message for you to review before sending.

For security, billing portal actions, payment changes, subscription cancellation, password changes, and account recovery steps are completed from the Profile page, billing portal, or sign-in flow.

Nothing is sent to support until you review the drafted message and click Send to Support.

Manage billing and payment details

If you have billing access, you can update payment details and download invoices from your Profile page.

1. Open your Profile.
2. Find the Billing section.
3. Click Billing Portal.
4. Paid account owners are redirected to the Stripe billing portal to manage billing information, payment methods, and invoices.

If you are a team member, billing is managed by the team owner. Use View Team to review your team access, then ask the team owner to make billing or subscription changes.

Cancel a subscription

If you own the subscription, you can start cancellation from your Profile page.

1. Open your Profile.
2. Find the Cancel subscription section.
3. Click Cancel Subscription.
4. Follow the confirmation steps shown on screen.

Team members cannot cancel the team subscription. Use View Team to identify the team owner, then ask the owner to make the change.

Update your password

You can change your password from your Profile page when you know your current DocuWriter.ai password.

1. Open your Profile.
2. Find Update Password.
3. Enter your Current Password.
4. Enter your New Password.
5. Re-enter it in Confirm Password.
6. Click Save.

If you signed up with Google or GitHub and do not know a DocuWriter.ai password, use Forgot your password? on the login page to set one. If you still cannot access the account, contact support.

When to contact support

Contact support when you cannot solve an account-specific issue from your Profile page, such as:

• You cannot access the billing portal.
• A payment method or invoice is missing.
• You cannot cancel or change a subscription you own.
• You see a subscription or permission message that looks wrong for your account.
• Password reset or social sign-in does not let you recover access.

You can reach support at [email protected]. Include the email address on your account and a short description of what you are trying to do.

You can also ask the Platform AI Agent to prepare a support request from your current conversation. Review the draft before sending it.