Get support and report a documentation problem

Contact [email protected] or use the in-app support flow when you need help with an account-specific issue.

Include the useful context

Describe what you tried, what you expected and what happened. Add the Space or page name, relevant repository and branch, approximate time and the visible error. For a documentation issue, link the page and identify the statement or step that appears incorrect.

A screenshot can clarify a UI problem, but remove tokens, secrets, personal data and payment details first. Avoid sending an entire private repository when a small description identifies the issue.

Before retrying work

For generation, check whether the original run or affected page is still processing. For exports and agent actions, inspect the destination or target resource if the outcome is uncertain. Repeating a change may create duplicate work.

Keep the existing Space and failed-run context available until the problem is understood.

Ask the Platform AI Agent

The Agent can help troubleshoot supported workflows and prepare a support message. Review its proposed message and approve sending it; drafting alone does not contact support.

For common issues, start with repository connections, generation troubleshooting or Autopilot troubleshooting.