Manage your account and subscription

Use your Profile page for account, security and subscription settings. Account owners manage billing; team members use the team's access and should contact the owner for subscription changes.

Billing and invoices

Open Profile → Billing → Billing Portal when available. Review payment details and invoices in the billing portal. If you do not see the expected subscription, check which account you are signed into and whether your access comes from a team.

Cancellation

As the subscription owner, open the Cancel subscription section of Profile and follow the confirmation steps. Review the effective date and consequences shown before confirming. A team member cannot cancel the owner's subscription on the team's behalf.

Password and account access

Use Update Password when you know the current password. Enter the current password, new password and confirmation, then save.

If you signed up through a provider and do not know a DocuWriter password, use the sign-in page's password-reset flow for your account email. Contact support if you cannot regain access through that flow.

AI assistant help

The Platform AI Agent can explain where to go and prepare a support request. Billing portal actions, password changes and account recovery remain browser actions requiring your interaction.

Do not include payment details, passwords or authentication tokens in a documentation page or support message. See Get support for the information that helps investigate an issue.